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Shipping Policies

Processing your order

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Tracking and Courier

Our orders are sent via NZ Post Courier.

Courier: $13.00 non-rural delivery per order; $17.30 per order if you are Rural Delivery.

FREE SHIPPING on all orders over $250.00. Be sure to select this option in the checkout when ordering.

We are more than happy to write instructions for the courier if you will be not available to receive your package or have other specific requirements

Delivery is between Monday and Friday .

Delivery times

Orders are usually dispatched within 2 business days – We endeavour to get your order to you ASAP.  Once your order has been dispatched, delivery time will be subject to normal delivery times dependent on your location.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item).

Prices and payment

All prices on the website are in New Zealand dollars.

Refunds and returns

Items purchased with a specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Zip Sheets will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with the greatest of care and consideration of safety.  But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact Zip Sheets immediately to discuss replacement of goods.